THE HOME OF THE WORLD'S FINEST FOOTWEAR
Eric Comfort Shoes is pleased and proud to offer the fashion focused comfort minded footwear since 1942. Our policies are designed to be fair to our customers and meet their need to assure their comfort.
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. Your credit card is completely safe.
Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.
*Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of Eric Comfort Shoes.
To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.
Once we have confirmed your order, an account is automatically established for you at ericshoes.com
To access your account in the future, click the Accounts & More button in the header of any page and enter the e-mail address and password you created at checkout. (If you have not been through checkout, but would like to create an account, simply click on Accounts & More and follow the steps to create a new account.)
We will be happy to take phone orders. You can call us at 1-800-681-SHOE (800)-681-7463
Eric Comfort Shoes ships via United States Postal Service, priority mail service to any continental United States address to which the USPS service deliver. Free Shipping On all orders over $100. Our USPS charges are calculated automatically. All shipping is based on Monday through Friday and does not include weekends or holidays. Sorry we cannot ship to P.O. Boxes. International shipping prices may vary.
Not all styles/colors shown on our website are available in our store. We will acknowledge your order via e-mail upon receipt. We will make every effort to ship your order within two to three business days from our stock. While we stock a significant inventory to support both our retail store and our Internet customers, occasionally stock conditions require us to Special Order or Back Order an item to fulfill your order. We therefore request that you allow approximately ten to fifteen business days for delivery of your orders. In most cases, this will not be necessary, but we do appreciate your patience. You may check the status of your order by clicking on Order Status from the Home Page. Receipt of a confirmation indicates only that your order has been received by us; it is NOT a guarantee of availability. Rarely items may be sold out in certain sizes as a result of prior sales. All prices & availability subject to change without notice.
We will charge your credit card upon shipment of your order. We accept Visa, MasterCard, American Express and Discover.
Eric Comfort Shoes accepts returns of unworn, re-saleable, regular price (non-sale) merchandise in Original Packing (Shoe Box), Resalable condition for exchange or full refund within 3 weeks of delivery date, when accompanied by the confirmation e-mail stating order number. Sale priced items are not returnable. Freight charges are not refundable. Freight must be prepaid, and the merchandise in the original packaging materials. Return freight charges are not refundable for any reason other than a shipping error on our part.
We will gladly exchange any item you receive from our website within 3 weeks of delivery. Just return your purchase in unworn condition in the original box and enclose a note stating your preference. Sale Merchandise is not returnable. Contact us at firstname.lastname@example.org or call as at 1-800-681-SHOE (800) 681-7463 to process your return.
We respect your online time and privacy. Eric Comfort Shoes never releases your personal information or email address and it is always held private. We keep your email solely for the purpose of sending messages on our new arrivals, special events & sales.